Electricity trading and sales
In the liberalised energy market, information is an important element of competition. Electricity bills are an essential way for energy companies to inform their customers about consumption and costs.
Numerous legal requirements such as the minimum requirements for the bill and specifications for fuel mix disclosure in the Austrian Electricity Management Act (ElWOG 2010) and in the Fuel Mix Disclosure Regulation, regulations in the Green Electricity Act (ÖSG 2012), the system usage tariff regulation, the Electricity Tax Act, various state laws and various tax regulations make electricity bills complex.
Despite being obliged to conform to extensive regulations, ensuring transparency to their customers and making bills clear and easy to understand is are core concerns of energy companies.
The final design and layout are the responsibility of the individual company. Generally, households receive a bill once a year.
The companies’ bills are structured according to the following format:
- Summary sheet with clear, understandable terms
- Page with uniform definitions for the entire electric economy
- Follow-up sheet with detailed information
The following is visible at a glance:
- How much has to be paid for the electricity bill in total,
- How much the instalments are,
- How much energy costs at what time
- How current consumption is compared to last year's consumption
- What proportion of the total price are taxes and duties
The aim of the bill is to present the key information comprehensibly and transparently. Often the details of the bill are supplemented with information on how to save energy, the option to switch to digital bills, etc.